The rise of mobile devices has allowed consumers to email easily and they can text their queries in no time. We avail exceptional email customer service with faster replies, better quality answers and significantly reduced customer service costs.
Emails in the Era of Chats Still Continue to be a Vital Channel for Customer Service.
The management of email and other text based interactions will be handled through a powerful workflow that ensures responses to customers are accurate, consistent and timely. You can automatically include information about special offers, loyalty points or renewal dates and up sell and cross sell by displaying promotional offers relevant to the customers’ interest or insert a link to a customer satisfaction survey to collect customer feedback.
We enable your customer service channels to work together to improve customer engagement, give customers better information, resolve queries faster and maximize every sales opportunity.
Webchat is considered a salient option to convert visitors into customers.
When businesses have a quick interaction with the customers, it results in increase of revenue and a strongly built connection between the company and the customer. Our live chat support will let you answer your customer’s questions in real time and ease them into a purchase.